Content~All equipment supplied by Fireonline is new and it is checked to ensure that it is in full working order prior to dispatch. However, in the unlikely event that anything should become damaged whilst being delivered to you or you wish to return an item under warranty, please inform us within 3 working days of delivery/incident. Failure to inform us within three days may negate any claim against Fireonline for damaged goods. We will arrange for a courier to collect the item(s) and deliver to you a replacement at the same time. We will undertake to complete this process within 14 working days of notification.
In order to help us with our total customer satisfaction pledge, please check all goods on delivery. Goods for collection must be made available to us at the designated time/date. Please Address all returns to:
Fireonline Returns Dpt
Unit 1A AVM Business Center
Lansdown Industrial Estate
Gloucester Road
Cheltenham
Glos GL51 8PL
Courier charges for returns due to faulty goods/warranty issues are the responsibility of Fireonline. We reserve the right to charge for full or part payment of carriage costs in the event of equipment/goods being returned for reasons outside of manufacturers warranty/fault or damage in transit.~~~719~728~~